From our market to your home
Good food. A little peace of mind.
A helpful guide to delivery, receiving your order and getting support when something needs attention.
Store information
This is a sample store guide. The store owner should add delivery areas, processing times, return conditions and refund timing before accepting live orders.
Delivery options
A clear journey to your door.
Enter your address at checkout to see available delivery methods and their charges. Review the delivery address and order details before placing your order.
Delivery availability depends on the destination and the items in your basket. If no delivery option appears, check your address or contact the team for help.
Receiving your order
A little care when it arrives.
Check your items and packaging when your order arrives. Follow the storage instructions on each product label, especially for chilled or perishable items.
If something is missing, damaged or different from what you ordered, contact us with your order number and the item details. Photos of the item and packaging can help the team review the issue.
Returns & refunds
Let’s put things right.
Contact us before sending an item back so the team can review your request and explain the next steps. Include your order number, the product name and the reason for your request.
Return eligibility can differ between fresh food, sealed pantry items and other products. Please ask the team about the item you wish to return. Once a request is reviewed, the team will explain any available return or refund options.
Changes & questions
We are here to help.
If you need to correct an address or request an order change, contact us as soon as possible. The team will check whether the order can still be updated.
For an existing order, include your order number in your message. You can view orders associated with your account in My Account.
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Still have a question?
Send us a note. We will help you find the right details.