{"id":273,"date":"2026-10-12T15:43:12","date_gmt":"2026-10-12T15:43:12","guid":{"rendered":"https:\/\/atelierthemes.com\/wp-demo\/grocenest\/faq\/"},"modified":"2026-10-12T15:43:12","modified_gmt":"2026-10-12T15:43:12","slug":"faq","status":"publish","type":"page","link":"https:\/\/atelierthemes.com\/wp-demo\/grocenest\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\n
\n\n

A little help for everyday shopping<\/p>\n\n\n

Good questions. Simple answers.<\/h1>\n\n\n

From choosing your next pack to finding an order, here are a few helpful places to start.<\/p>\n\n<\/div>\n\n\n

\n
\n
\n\n

On this page<\/h3>\n\n\n

Your basket<\/a><\/p>\n\n\n

Orders & delivery<\/a><\/p>\n\n\n

Your account<\/a><\/p>\n\n\n

\n\n

Need a hand?<\/p>\n\n\n

A good conversation is a great place to start.<\/p>\n\n\n

\n
Contact us<\/a><\/div>\n\n<\/div>\n\n<\/div>\n\n<\/div>\n\n<\/div>\n\n\n
\n
\n\n

Your basket<\/h2>\n\n\n
How do I choose a pack size?<\/summary>\n

Open the product page to see the available packs. Select a pack before adding a variable product to your basket. Prices and availability update for the option you choose.<\/p>\n\n<\/details>\n\n\n

Can I buy individual items from a grouped product?<\/summary>\n

Yes. Enter a quantity beside each item you would like, then select Add to cart. Leave the other quantities at zero.<\/p>\n\n<\/details>\n\n\n

Where can I check product details?<\/summary>\n

The product page includes the description, pack options and additional information. If you have a question about ingredients or a specific item, contact us before ordering.<\/p>\n\n<\/details>\n\n<\/div>\n\n\n

\n\n

Orders & delivery<\/h2>\n\n\n
Which delivery options are available?<\/summary>\n

Enter your delivery address at checkout to see the options and charges available for your location.<\/p>\n\n<\/details>\n\n\n

Can I change an order after placing it?<\/summary>\n

Contact us with your order number and the change you need. We will check the order status and let you know whether it can still be updated.<\/p>\n\n<\/details>\n\n\n

What if an item arrives damaged or incorrect?<\/summary>\n

Contact us with your order number, the item name and a description of the issue. Keep the packaging and take photos if helpful so the team can review your request.<\/p>\n\n<\/details>\n\n<\/div>\n\n\n

\n\n

Your account<\/h2>\n\n\n
Where can I find my orders?<\/summary>\n

Sign in to My Account and open Orders to view orders associated with your account. Your order confirmation email also includes the order details.<\/p>\n\n<\/details>\n\n\n

How do I reset my password?<\/summary>\n

Use Lost your password? on the My Account sign-in form and follow the instructions sent to your email address.<\/p>\n\n<\/details>\n\n\n

How do I get in touch?<\/summary>\n

Use the form on our Contact page. Include your order number when asking about an existing order, and leave payment card details out of your message.<\/p>\n\n<\/details>\n\n<\/div>\n\n<\/div>\n\n<\/div>\n\n\n

\n\n

Good conversations start here<\/p>\n\n\n

Still have a question?<\/h2>\n\n\n

Send us a note. We will help you find the right details.<\/p>\n\n\n

\n
Get in touch<\/a><\/div>\n\n<\/div>\n\n\n

Delivery & returns<\/a><\/p>\n\n<\/div>\n\n","protected":false},"excerpt":{"rendered":"

A little help for everyday shopping Good questions. Simple answers. From choosing your next pack to finding an order, here are a few helpful places to start. On this page Your basket Orders & delivery Your account Need a hand? A good conversation is a great place to start. Your basket Orders & delivery Your […]<\/p>\n","protected":false},"author":0,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"faq","meta":{"footnotes":""},"class_list":["post-273","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/atelierthemes.com\/wp-demo\/grocenest\/wp-json\/wp\/v2\/pages\/273","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/atelierthemes.com\/wp-demo\/grocenest\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/atelierthemes.com\/wp-demo\/grocenest\/wp-json\/wp\/v2\/types\/page"}],"replies":[{"embeddable":true,"href":"https:\/\/atelierthemes.com\/wp-demo\/grocenest\/wp-json\/wp\/v2\/comments?post=273"}],"version-history":[{"count":0,"href":"https:\/\/atelierthemes.com\/wp-demo\/grocenest\/wp-json\/wp\/v2\/pages\/273\/revisions"}],"wp:attachment":[{"href":"https:\/\/atelierthemes.com\/wp-demo\/grocenest\/wp-json\/wp\/v2\/media?parent=273"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}